Mechdyne: Service Desk Agent – Level 1

Contact Center Agent, Customer Service, Service Desk Agent, Support Specialist, Technical Support
Marshalltown, Mechdyne Corporation
Posted 6 months ago

Employer: Mechdyne

Job Title: Service Desk Agent – Level 1

Location: Marshalltown, Iowa

Brief Job Description/Summary: Are you bored with your current job? Are you interested in working for a company with opportunities to resolve diverse technology challenges every day?  Does working for a growing business with a can-do culture interest you?  If so, then Mechdyne is the team that you are looking to join.

Mechdyne is one of the world’s leading providers of innovative audio, visual and information technologies (AV/IT).  We serve a global client base that includes a significant percentage of Fortune 500 companies, in a variety of fields and industries, such as oil and gas, university research, product design, manufacturing, government research, and training.  To ensure our clients succeed, we provide comprehensive, customized solutions that include AV/IT hardware integration, technical services, software and consulting.

Our systems and technology support client efficiency, collaboration, and interaction. This position requires robust attention to detail and unwavering customer service while ensuring that up-time and functionality of our clients are not affected. Mechdyne is looking for professionals who are interested in driving and supporting client success.

List of Job Duties:

  • Respond to incoming calls, voicemails, web-submissions, emails and chat for assistance from clients experiencing technical issues
  • Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)
  • Document client issues in various call tracking systems
  • Assist with advanced troubleshooting for special projects as directed
  • Pursue, recommend, and implement new methods, processes, and materials/equipment for improvement
  • Provide friendly, courteous, and quality IT support to all users
  • Meet or exceed minimum  corporate KPI goals
  • Grow professionally through on-going training, certification programs, and continued learning

Required Experience and/or Knowledge, Skills and Abilities:

  • Educational degree/certificate or equivalent experience in IT services
  • Knowledge in Microsoft Office 2007/2010/2013/365 (i.e. Word, Excel, PowerPoint, Access)
  • Knowledge in Microsoft Outlook 2007/2010/2013
  • Knowledge in Windows XP, 7, 8.1, and 10 Operating Systems
  • Knowledge of Citrix and VPN
  • Knowledge of Active Directory and user account changes

You are extra qualified if:

  • You have telephone helpdesk experience
  • You have ticketing system experience

Further information/application process contact:

Closing Date:

Posted 4.29.19

Job Features

Job CategoryComputer Science, Support Services, Technology

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