Mechdyne Corporation: Part-Time Service Desk Agent – Level 1

Contact Center Agent, Customer Service, Service Desk Agent, Support Specialist, Technical Support
Marshalltown, Mechdyne Corporation
Posted 4 months ago

Employer: Mechdyne Corporation

Job Title: Part-Time Service Desk Agent – Level 1

Location: Marshalltown, IA

Brief Job Description/Summary: https://careers.mechdyne.com/careers/jobDescription.html?id=152

List of Job Duties:

  • Respond to incoming calls, voicemails, web-submissions, emails and chat for assistance from clients experiencing technical issues
  • Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)
  • Document client issues in various call tracking systems
  • Assist with advanced troubleshooting for special projects as directed
  • Pursue, recommend, and implement new methods, processes, and materials/equipment for improvement
  • Provide friendly, courteous, and quality IT support to all users
  • Meet or exceed minimum corporate KPI goals
  • Grow professionally through on-going training, certification programs, and continued learning

Required Experience and/or Knowledge, Skills and Abilities:

  • Educational degree/certificate or equivalent experience in IT services
  • Knowledge in Microsoft Office 2007/2010/2013/365 (i.e. Word, Excel, PowerPoint, Access)
  • Knowledge in Microsoft Outlook 2007/2010/2013
  • Knowledge in Windows XP, 7, 8.1, and 10 Operating Systems
  • Knowledge of Citrix and VPN
  • Knowledge of Active Directory and user account changes

Additional experience with the following would be desirable: 

  • Telephone helpdesk experience
  • Ticketing system experience

Closing Date:

Posted 4.29.19

Job Features

Job CategoryComputer Science, Support Services, Technology

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